Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. I'm getting to the end of my rope with the tech service support I have so far received. this issues started a few days ago , the internet was cutting out and then coming back. 3 4334 5963 2 Locked 40. I would like to add only my download speed is affected. 0 Kudos Reply. . 0. Landline via Sipgate. Can't access the Hub during these times. Then switch the Hub back on and leave ~5 minutes. . Options. The engineer said the readings on the router had a problem and determined the issue. 1;CM-VER=3. My latency is 11ms and packet loss is 0. I have had an unstable - 4886851 Open a web browser and go to 192. 3 3588 5968 6 Locked 40. I can have weeks where the connection is fine. 0 is normal. SYNC Timing Synchronization failure. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. One moment have 300mb+ and then sometimes have around 40mb. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. In the last few months, my internet will suddenly drop, then come back on it's own a few seconds later. Patiently looking forward to a FTTP choice in my area. over the last year. Would it be possible to look into this for me, thanks. On our wavelength. The cables are new (installed 4 days ago) and relatively short. The c/s guy mentioned about that recently policy changed and we can not connect more than 5 because i have only 100mb speed. connected via a cable. After checking everything again, the engineer concluded that we need to change the cable going to the house. I have a VM Hub 3. CryptoHello everyone! I have tried going through my ISP but they see nothing wrong with modem health or my connection on their end. on 04-01-2023 19:43. Joining in. . virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. For any VM staff reading this, I ask one thing, please read through the other VM community posts I've included at the bottom of this post as they all seem to match. 1;CM-VER=3. RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1. Tudor. I always check the Virgin Media service status but there are never any outages in our area at the time. 3 weeks ago. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. The numbers vary between 0. Then, try a Hub reset thus. Phone is plugged into hub and that can drop out mid call. I have looked through the logs and have seen thousands of Pre and Post RS errors. Notice atom errors. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. Hello, I'm getting terrible ping spikes and multiple errors in the log. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. on 27-10-2021 16:44. VM Support will see the signal to your Hub needs fixing. Damaged Wall socket. 2nd engineer provided me with a replacement hub 3. I've checked the router logs and it's showing constant warning and critical messages. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. . In the Hub (acting as Modem) logs I have a number of entries (at odd times) referring to "RCS Partial Service Error", "No Ranging Response received" and "SYNC Timing Synchronization failure". Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 387000000 -2. . Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 04-08-2023 16:37 - edited 04-08-2023 16:40. 0 in modem mode, works perfectly fine for weeks on end then in the last week has disconnected at various times of the - 4774487 - 2Explained to cable team that I was seeing 0. Netflix keeps loading. Then sometimes it will just cut off completely and takes about 10mins too come back on. 100. Well guess what I have bought multiple modems and still have the same issue. Yet my internet is still dropping. In addition the connection has dropped completly at times. 3 33 256 qam 19 2 139000000 -15. I even know every word to the call centre because I have had to call that many times. 0. . CM restarted itself while I was at home during the day on Tuesday 8th. Etherne. They even ran a new line to my house. . The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 12/12/2022 15:40:34. Hi I have packet loss for the past week which is making gaming unplayable. I have a Nighthawkaww shucks your welcome, trust me your making my day too plus this is the second time you've helped me out giving the best advice i've received from any other forum. Any ideas please? Wireless (On (2. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. and tells you of more local issues down to. 168. Gateway IPv4 address is valid. These are the parts I could find, they were screwed into the end on the coaxial cable. High Post RS Errors Count, SYNC Timing Synchronization failure, high internet latency. The VM is still in router mode (pending task to change to modem mode). So far having called up and having been told to reboot the router more times that i can count. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Hi, I've been having severe issues with my Internet, a mod on this forum called Ilyas_Y helped me out with an engineer visit (thanks), this was on Thursday 6th October. Hi all, I am having an issue with my broadband. I have intermittent service drops and modem resets. 1 modem mode. The estimated fix date is: 03 NOV 2021 09:00. My internet was working perfectly fine - 4891147on 08-02-2022 23:24. The numbers vary between 0. Options. 0; 10/05/2019 16:13:15: critical: No. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. on 30-05-2022 15:27. Options. We've already. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. A guy came round, drilled holes etc and web/tv/phone all up and running same day. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. Hi All, first post here, and its for syc timing errors. I need to look at new options as its effecting my work with currently working from home. I contacted Vir. As per the title, wifi is fine. Business, Economics, and Finance. Hi, long term VM customer, first time poster. I’m on a hub 3. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. Powered on / off Hub 3 numerous times. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. 2: Your broadband connection is working. The broadband is terrible. - 5309303RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. again no joy - pods left for appx 2 hours at a time to connect. 1;CM-VER=3. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. I r called their useless support - 5377375 - 2Options. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. Ill lose connection to all my devices on the network (wifi and ethernet) This is the second modem that I have replaced. Checked the green box . Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. Normally it shouldn't affect you because your cables are shielded. This makes work from home almost impossible, and my leisure time is. 3: Your broadband connection is ready. 168. It monitors your connection 24/7 and provides diagnosis of any. Service interruption for a 3rd night in a row. Have a lot of SYNC Timing Synchronisation Failures turn up in my logs with the Internet basically stopping every 5-10 minutes and then recovering. Engineer was out today and replaced the Hub 3. I called Comcast and they sent a refresh signal but the issue remains. 0 which is operating in 'modem mode'. 3 33 256. I contacted Vir. Downstream bonded channels. Hi, this may be a somewhat lengthy post, I'll have to split hub readings from the other day / after a restart today. on 16-03-2023 18:05. But I’ve - 5063990Thanks for coming back to me over private message @joehowe789. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. When looking at the stats the stats there were a lot of Post RS errors on the channels (minimum 900. (see bqm below). 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. But your BQM is difficult to interpret. Sorry to hear you are having issues with your hub rebooting itself. i have rebooted all the kit. Call this in as a fault, the engineer is required either to fix the local service or to sort out your line. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. Originally Virgin admitted a network fault, I received a text to say it was sorted, but it’s actually worse. Often with the green light flashing on the router, but not always (not for shorter dropouts). If no problem is reported power off your hub, check that all cable connections are tight between hub and wall socket and power on. We don't use the wifi on the hub (we have disabled it), instead we have a tp-link Deco S4 mesh wifi system that makes. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. on 23-06-2020 07:01. 168. but it has stabilised to this point since 16/06/22. How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. The connection from the outside service is a straight run of coax. 38 UPLOAD Mbps 1. Hope you're well. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. I used to run our Hub 2 in modem mode over the WFH period for some comms kit. Virgin Media CommunityAs well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. RCS Partial Service;CM-MAC=c0:05:c2:c5:20:93;CMTS. #1 · Jul 15, 2012. 168. on 24-01-2023 16:31. This is extremely aggravating especially when doing things that require constant use of decent. Hi All, first post here, and its for syc timing errors. Copy the text in the Direct Link box, beware, there may be more text than you can see. I was given I believe a Hub 3 device. 3 3558 5346 7 Locked. Downstream levels appear to look fine but can see multiple T3 timeouts on the upstream. Rebooted the hub3, switched cables, removed devices etc still the same issue. 0;. I have looked in to your profile and can confirm there is still is an issue on the network causing the issue. Re: GIG 1 Slow Speed. Options. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. Power levels have been changed to spec. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. . How to book a tech visit. I'm using my Hub 3 in modem mode with my TP-Link router but FWIW I have tried it in router mode as well with the exact same issues. Speed tests have varied (when the speed test has managed to connect. ^Martin. #1 · Jul 15, 2012. I’m on a hub 3. 0, apparently checked cable connections to the exchange and deemed all was well. . We would like to show you a description here but the site won’t allow us. That could just be a corroded connector/break on the coax cable going to your house. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. Practially unusable as the broadband will cut out during my meetings online. Tudor. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Click on the “> Check router status” button. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. err nrd [13437]: estimatorDot11kIterateCB. Thank you for replying Carley. I'll triple-check my coax connections but I'm pretty sure they're fine. Ran a dedicated line of RG6 quad shield. called VM and the automated system said they needed to send a signal to the kit, did. I've tried splitting the 2. Re: Intermittent "Timing Synchronization failure - Loss of Sync". As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. 1. on 04-11-2021 23:42. on 15-06-2023 17:04. Copy the text in the Direct Link box, beware, there may be more text than you can see. We would like to show you a description here but the site won’t allow us. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. We had 2 engineer visits: 1. Then switch the Hub back on and leave ~5 minutes. 9) but after 20 or 30 seconds, it came back. 4 REPLIES. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. They are used by your service provider to evaluate the operation of the. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Setup. 45 My normal upload. Options. 0 which is operating in 'modem mode'. Click on the “Networking” tab. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Arris SB6190 randomly restars. We would like to show you a description here but the site won’t allow us. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. 4 and 5 GHz)) Internet (Partial Service (DS only)) 12-09-2023 01:49 - edited 12-09-2023 01:52. . I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. . Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. Websites, Videos, Streaming all seem perfectly fine but. this issues started a few days ago , the internet was cutting out and then coming back. There was a storm a couple of months ago which knocked out old cable boxes. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. 9. In response to Bill_Carson. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. Since upgrading to 350mb package, my hub 3 restarts multiple times a day if anything is tried, i use it in modem mode as the wifi is terrible and i use my own router for it. I've been able to find your account and have ran a flow, which states; We have identified a short-term connectivity issue which may cause intermittent or performance related issues with the customers connection. 100. Cable boxes were replaced. The drops usually last less than 1 minute but can range up to 2 or 3 mins. Hello everyone. Hi there! I'd be glad to ensure that this gets looked into further. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. Then switch the Hub back on and leave ~5 minutes. . I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. 1 router mode or 192. 0 Downstream channels. Disconnect all the connections and reconnect to be sure. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Could you check my router stats. RCS Partial Service;CM-MAC. My live BQM is in my profile I'm pleased to say. 72. Recently had Virgin Media installed and since day of installation have been facing multiple drop outs throughout the day. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. Everything seems to be doing fine except gaming. 68K; 134; 364; conman33158. . Thanks in advance. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. 8 minutes ago. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. 4. Current VM broadband only customer. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Virgin Media Connection issues Still Not Fixed. 1. In the last 3 months we started to experience severe internet dropdowns/reconnects that according to network logs from 192. Sync Timing/RCS Partial Service failures every ~6 hours. 2016-11-16 11:56:51. I get kicked out from games. And when it does lose synch, that loss of one or more channels becomes a "partial service". We would like to show you a description here but the site won’t allow us. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. The stats below are just after a reboot. I phoned VM Support and they asked me to reset my HUB 3. . All phones for technical faults are handled by call takers in India who read from a script and it appears that they don't have a clue about the issues. . When the internet connection drops, modem reboots and internet access is then restored. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. This is an SNR fault. RCS Partial Service; Mon Jul 06 11:58:07 2020: 3: No Ranging Response received - T3 time-out; Mon Jul 06 12:05:23 2020: 3: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Thu Jan 01 00:01:46 1970: 3:Hi acha, Thank you for reaching back out, I was able to locate you on our system and cannot see any issues, all specs are within spec, how - 5406882Hello, The last few days have been frustrating with constant packet loss the entire day with some spikes in latency. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. checked that there is no issue in our local area and the other checks via. 07Mbps upload irrespective of LAN / WiFi and in both Router mode & Modem Mode. Or dial 611 from your Virgin Plus phone. Client62. Here is the downstream. for almost 2 years now on the VM100 package I’ve worked from home with no issues. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. still getting the same issue. Options. internet is throttled during the day. ANY packet loss while gaming causes rubber banding and disconnections. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. I contacted them through complaints, they responded a. Hi All, first post here, and its for syc timing errors. I have been running EMCO ping monitor with several Hosts. 0; This issue isn't very bad when. All recent disruptions of service are fully VM fault. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. 1 38 256 qam 1 2 147000000 7. Cable modem continued to funciton. For more information on VIRGIN RADIO INTERNATIONAL visit: Listen to live radio! 107. Im having an issue where my modem randomly restarts. Faults or Outage. 16 posts · Joined 2012. still getting the same issue. Multiple hub 3 restarts. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. . " "Unicast Ranging Received Abort Response - initialising MAC. Mark as New; Bookmark this message;. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 235000000 4 38 256. Open a web browser and go to 192. I am going to send you a PM so we can look into this for you. They died. Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. Resetting router normally (too many times) Pin Resetting Router (multiple times) Purchasing and using the £8 p/m Virgin Media WiFi Boosters despite believing this would not help, which it did not. Hopefully someone can suggest a course of action. The fault reference is: F009373103. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. net using a wired connection. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1.